Terms & Conditions
Definitions
Product Information
Purchase price
The ordering process
Payment Methods
Delivery and Shipping Cost
Return the product
Information Security, Data Protection and Cookies
Limitations
Final Provisions
Welcome to airstyx.eu
Please read these Terms and Conditions carefully before using the website https://www.airstyx.eu operated by Synergy Systems s. r .o.
By accessing and/or using https://www.airstyx.eu, you acknowledge that you have read, understood, and agree to be legally bound by the terms and conditions set forth in this document. If you do not agree to abide by these terms of use, you are not permitted to access or use the https://www.airstyx.eu website.
Your access to and use of the website is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms apply to all visitors, browsers, vendors, merchants, users, purchasers, and others who access or use the website. If you disagree with any part of the Terms and Conditions then you may not access https://www.airstyx.eu
Definitions
In these Terms and Conditions:
The term “we”, “us”, “our” refer to Synergy Systems s.r.o.
The term “our website” refers to https://www.airstyx.eu
The term “you” refers to the customer, website user or/and Purchaser
The term “terms” refer to this Terms and Conditions
Synergy Systems s.r.o. is a private company incorporated in Slovakia (company number: 52 057 003) whose registered offices are at Račianska 88B 831 02 Bratislava. (This address should not be used for goods returns).
These Terms govern the use by you of this Website. We advise that you read these Terms and Conditions carefully as they affect your rights and liabilities as a customer under the law. If you do not agree with these Terms then please do not continue to use this Website. Please understand that any services that may be provided by us will require acceptance of these Terms and continuing to use this Website (including by placing an order for goods) you will be deemed to agree with these Terms. We may revise these Terms and Conditions from time to time.
When using this Website, an internet connection is required to gain access to this Website. If any other costs are caused as a result of internet connectivity through third-party companies, we will not be held responsible for such costs.
Product Information
The product which we offer for sale on this Website is Our Product.
We are selling pens, which are handmade, therefore each of our products is a unique piece.
Purchase price
Our website always contains up-to-date and valid prices. We charge in Euros (EUR). Prices are final, ie. including VAT. This does not apply to any charges for transportation, and/or entrance duty, etc. Shipping costs are calculated at the checkout based on your country. Sale prices are valid until the specified numbers of products are sold out or for a specified period of time.
The ordering process
You place an order by pressing the confirm button at the end of the checkout process on this Website “Place order” and by doing so you will place an Order for Our Product that is in your "Shopping Cart" when you place the Order.
After placing an Order, you should receive an e-mail confirming all of the details of the Order. If you see an error in the Order details then you must inform us immediately by email or by telephone. We reserve the right to limit the amount The Products that we may supply to a particular customer.
Synergy Systems is not bound to accept any Orders placed. There are various reasons that we may not accept an Order and these include:
-> If our product is out of stock;
-> If payment for the ordered product is not received in full;
-> If it occurred pricing or a descriptive error in relation to Ordered product;
-> If you do not, or we believe, that you do not meet the eligibility criteria for the ordered product in accordance with these Terms and Conditions.
Acceptance of your order by us occurs when we notify you of such acceptance by email or the ordered product is dispatched to you. Only on acceptance of your Order by airstyx.eu will be a contract between Synergy Systems s.r.o. and you for the sale and supply of the ordered product in accordance with these Terms.
Payment Methods
Bank transfer
You can pay by transferring the payment amount to our bank account. After you place your order, you will receive an email with the bank account information to transfer the amount. Please note that it may take up to 2 - 3 business days for your payment to appear in our account, depending on your bank. Your order will be processed only upon the receipt of payment. airstyx.eu is not responsible for the costs of any additional bank service charges.
Please make sure that you add your order number in the payment details.
Bank account details:
Account Holder: Synergy Systems
IBAN: SK71 8330 0000 0021 0153 3788
BIC (SWIFT): FIOZSKBAXXX
Cash on delivery
You can make payment for our product at the time of delivery. When you receive our product, you will pay for it to the carriers.
Delivery and Shipping Cost
Estimated delivery times might vary from a particular country. The delivery will take place from 2, but no more than 30 days after the day a contract was formed. Each order will be delivered to the address, which was specified in the Checkout process. If our product cannot be posted, additional cost may be charged to the consumer and after three failed attempts, we may cancel the contract. Our responsibility for the ordered product ceases from the moment of Delivery and you start to be responsible for the ordered product.
Personal pickup of the order is not possible.
Shipping costs are following:
Slovakia 4€
The Czech Republic 6€
Europe 16€
Rest of the world 16€
Your duty is to check the goods’ state and completeness of the packaging when receiving it. In case of damage, destroying the packaging, incompleteness, or suspected substandard treatment of goods, you have the right not to accept the product.
Return the product
As a consumer in the European Economic Area, you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Ordered Product unless the Ordered Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery. If you wish to cancel a Contract 14 days after receiving the product you just need to communicate this to us within 14 days. The easiest way to do this is to contact us by email at [email protected].
The right to cancel a Contract does not apply to Ordered Products where:
-> The Ordered Product is customized;
If you cancel a Contract 14 days after the Ordered Products have been dispatched to you, you must return them to us. You must send off the Ordered Products within 14 days of telling us that you wish to cancel the Contract. We will pay you back the price you paid for receiving the product.
In case you would like to return our product back to us, please contact us at [email protected]. We will provide you with further information about how to proceed.
Custom product orders can't be canceled or returned. Each custom product is made specifically to your specifications and as a result, your orders can't be modified, canceled or returned. On the order review page, you will have a chance to review your design choices and make changes before you purchase. This is very important because a customized product cannot be returned, and your purchase is non-refundable. Please make sure all information is correct before you proceed to purchase. Your custom product is made to order just for you and we cannot accept returns.
Information Security and Data Protection
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website?
When ordering or registering on our site for the newsletter, as appropriate, you may be asked to enter your name, email address, mailing address, telephone number
When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use such information in the following ways:
->To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested
->To improve our website in order to better serve you
->To allow us to better service you in responding to your customer service requests
->To administer a contest, promotion, survey or other site feature
->To quickly process your transactions
->To send periodic emails regarding your order or other products and services
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
->Help remember and process the items in the shopping cart
->Understand and save user's preferences for future visits
->Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.
How can you opt-out, remove or modify information you have provided to us?
You can request to have your information removed by contacting us at [email protected].
Please note that we may maintain information about an individual sales transaction in order to complete that transaction and for record-keeping purposes.
Third-Party Disclosures
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
We undertake not to use your personal data and information for commercial offers, which is not related to our core business, and that we will never sell your personal data, nor made it available to any third parties. Exceptions are the delivery companies, whom the customers’ personal data are transmitted in the minimum extent that is necessary for the smooth delivery of goods.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Retention of Your Personal Information
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Information Regarding Your Data Protection Rights Under General Data Protection Regulation (GDPR)
We may process your personal information because:
-> We need to perform a contract with you
-> You have given us permission to do so
->The processing is in our legitimate interests and it's not overridden by your rights
->For payment processing purposes
->To comply with the law
You have the following data protection rights:
->The right to access, update or delete the personal information we have on you
->The right of rectification
->The right to object
->The right of restriction
->The right to data portability
->The right to withdraw consent
Please note that we may ask you to verify your identity before responding to such requests.
Service Providers
We employ third-party companies and individuals to facilitate our Website ("Service Providers"), to provide our Website on our behalf, to perform Website-related services or to assist us in analyzing how our Website is used.
Google Analytics and AdWords
Address: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
Facebook Pixels and Cookies
Address: Facebook Ireland Ltd. 4 Grand Canal Square, Grand Canal Harbour Dublin 2, Ireland
Facebook Cookies are processed by Facebook Inc. In accordance with GDPR, available information at:
Contacting Us
If there are any questions regarding this privacy policy you may contact us at [email protected]
Limitations
You may not use this Website for any of the following:
-> Unlawful, abusive, threatening, vulgar, harmful, or obscene material
->Sharing material that encourages usage of a criminal nature, resulting in civil liability or otherwise breaches any relevant laws, regulations, or code of practice
-> Breach of laws where public telecommunications are concerned
->Accessing computers illegally
->Disrupting other users’ enjoyment of this Website
-> Interfering / disrupting networks, websites connected to this Website
-> Storing electronic equipment without permission from the owner
Although we hope that this Website is always running constantly for everyone, we cannot always promise that this Website will always work as we intend it to work. If you do experience difficulties, please contact us with all relevant details of the fault or issue you are experiencing.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a "Force Majeure Event"). This includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (but is not limited to) the following:
-> Strikes, lockouts or other industrial action
-> Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters
-> Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport
-> Impossibility of the use of public or private telecommunications networks
-> Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not), or threat or preparation of war
-> The acts, decrees, legislation, regulations or restrictions of any government
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use all reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Final Provisions
On the behave of an alternative consumer dispute settlement, the consumer has the right to contact the Seller with a modification request if he/she is not satisfied with the Seller's settlement of his/her claim or if he/she believes that the Seller has violated his rights.
The consumer has the right to make a proposal for alternative dispute settlement of an Alternative Dispute Resolution entity if the Seller has not replied to the request or rejected it within 30 days of the date of sending.
A link to the Alternative Dispute Resolution Platform, through which the consumer can make a proposal to start an alternative dispute settlement, can be found here:https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK
These Terms are valid and effective from September 28, 2019. We reserve the right to change the Terms without prior notice.
By submitting an order through our website, you confirm that you are familiar with these terms agree with them and accept them.